A company with integrity

The way a business handles a mistake shows their true character and integrity. Blinds Online has proven that they have tonnes of integrity. We ordered some blinds just before lockdown (for the second time, after being very happy with our first order). Although lockdown caused some delays, Shelley and her team kept us informed and we got our blinds as soon as they were able to send them out. Unfortunately, there was a small miscommunication at the factory and there was a small mistake on our order (split valance instead of a single valance over a wide window). I immediately reported this to Shelley who promised to take care of it. A couple of weeks later the corrected valance arrived by courier. It must have cost the company a fortune to sort this problem out and I hope that this review may serve as a little payback for the fact that they took full reponsibility to sort out their mistake without any hesitance. We greatly appreciate it and are saving to order more blinds for the rest of our house. If you are considering getting blinds for your home, get them from Blinds Online!