Bad Service

What started as a good experience with Blind Guys, Pretoria East turn into n nightmare. We previously used Blind Guys to install blinds in our previous house and when we had to decide on a company to install blinds to all our windows (11) and one sliding door (Roller blind) in our newly build house we once again opted for Blind Guys.

My bad experience with Blind Guys started from the time they started to install the blinds.

On the 22 July 2019 (morning) Blind Guys installed all the blinds and the roller blind at the sliding door as we decided on, in the house. At about 13:15, the same day, i inspected the blinds and found that something was wrong (blind started to pull skew when closed) with some of the blinds. I immediately called Nati Louw from Blind Guys at 13:23 and informed him of the problem. After he and a member of the factory, where the blinds were manufactured, inspected the blinds i was informed on the 26 July 2019 at 11:28 that they will replace all the blinds in the house with a more expensive blind (Basswood). During this conversation, when asked if these blinds will not fade, Mr Nati Louw clearly stated that they will not and that these blinds hold a three year warranty and will most probably last for 15 years. On the 6 August 2019 at approximately 09:30 Blind Guys replaced the blinds in the house.

Also during this time i had to request Blind Guys, Mr Nati Louw, to reinstall the roller blinds as the blinds got hooked on the sliding door handle when been rolled-up.

Although Mr Louw indicated that the blinds will not fade, my wife noticed during November 2O19 (three months after installation) that the blinds in the master bedroom , the study and one of the bathrooms started to fade badly. On the 4 December 2019 I informed Mr Nati Louw of this and he promise that he will attend to this in the new year as the factory is on the verge to close for the holiday season.

While visiting Woodlands Mall in Pretoria during February 2019 i came across Mr Nati Louw and i enquire with him when he was going to give attention to the blinds that is fading. He apologized and mentioned that he forgot about the issue. A few days later Mr Louw and Me Buys from the factory visited my house and inspected the fading blinds. They both agreed that the blinds need to be replaced and indicated they will get back to me. On the 16 March 2020 Mr Louw informed me that they will replace the blinds that faded but they are cancelling the warranty as they cannot keep on replacing the blinds. According to him there must be something wrong with the windows of the house that resulted in the blinds to fade and not with the quality of the blinds. This is one of the most ridiculous arguments i have ever heard. It is clear that the blinds cannot manage the sun and therefore started to fade.

I feel that blind Guys cannot unilateral suspend the warranty without providing good reasons for the suspension for example that myself or my wife was in one or other way responsible for the damage of the blinds. If their product were of good quality they will not have to replace the blinds frequently.

As they unilaterally cancelled the warranty i demanded they come and remove their blinds from my house and pay back my money. According to Blind Guys (Mr Louw) they are only prepare to remove the faded blinds and pay back my money on these blinds. Because I have lost all trust in Blind Guys due to the ******* cancellation of the warranty and to keep good on the remaining warranty, it is my opinion that Blind Guys should remove all the blinds they have installed and refund me accordingly. This is the most unprofessional, unreliable company installing blinds and would not recommend them for anyone to use.