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Raymond L

1 reviews | Active since Nov 2015

23 Jan 2019, 11:51

Blind & Awning Concepts NO after sales service on defects

I always had brilliant services from Christo, until the first time there were some errors on blinds that were installed.

I informed him on 5 May 2018 of the problems. After many empty promises and no shows and excuses like diesel is expensive and many followup’s from my side I finally gave up after it was dragging out for months.

Its now 2019 and I had to get someone else to fix the mess. It a sad that the after sales services are so horrible especially if it is said that part of their mission is excellent after sale services. Unfortunately that was proven to be not the case.

I directed numerous people to him and had been asked by numerous people who I can recommend blinds etc. Unfortunately now it is who to avoid. Its sad that it had to end up this way because I personally like to support people giving excellent services. I supported them and unfortunately it was not a two way street.

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Replies (1)
Blind & Awning Concepts
Blind & Awning Concepts's reply02 Mar 2023, 09:23
Official
Advise was given on how to maintain your zips, which wasn't followed. It is a pitty that you reverted to this platform, just because we couldn't meet your demands. My vehicle was in your area more than once, and when I contacted you for access, there was always a reason why we couldn't do it at that time. Nothing was a "mess", it was professionally made and installed, otherwise you wouldn't have used it for over a year. We made you custom canvas covers, which nobody else wanted to make for you and you were ecstatic about it. We always have the best interest at heart, and my reviews on Facebook and reputation in and around Gauteng speaks for itself. It has been proven that clients won't express their happiness or gratitude for good service or products here, but always quick to give negative reviews for small issues, that could have been solved in a different way.