JL
Jason L

1 reviews | Active since Feb 2025

11 Feb 2025, 10:22

Worst experience of my life

I recently purchased a 7.5k starter setup at the branch in east rand mall and had the most ********** experience there was adjustments made to the invoicing from person who helped and he gave me a scope that was not on the invoicing mentioning to me he had done it on purpose as he seen my reaction about the red dot on returning the weapon I had retuned the paintball gun as I was inquiring about a full auto instead recived a semi auto … poor sales service in my opinion… on returning this product back I recived such poor assistance from kyle only to find out he **** to the regional manager about product that was brough back and always has a ****y comment when spoken to after not being able to get assistance from Kyle I then escalated it to the regional manager where things took an uphill I recived a report where there were spelling errors throughout the report and on the report it stated false information regarding the report/ inspection of the product I just wanted to let everyone know how these people operate in this place such a shame.

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Replies (2)
JL
Jason L's update11 Feb 2025, 10:26
Reviewer Update
The word that is blurred out is **********


Blades And Triggers
Blades And Triggers's reply12 Feb 2025, 15:23
Official
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you faced at our East Rand Mall branch. Providing excellent service is our priority, and we regret that we did not meet your expectations.

We understand your concerns regarding the invoicing adjustments, the scope issue, and the product exchange. It is troubling to hear that you felt misled and did not receive the level of assistance you deserved. Additionally, we take your feedback about the inspection report and customer service very seriously.

Your experience is not the standard we aim for, the matter at hand has been addressed and amicably resolved.

Kindly reach out if uncertain about the resolution and require further assistance.