RN
Refilwe N
1 reviews | Active since Oct 2013
12 Dec 2024, 20:32
Undermining attitude and trashy attitude the worst customer service received that from a Muslim/Coloured guy
The worst customer service received at your Canal Walk branch in Cape Town. On the 12 December 2024 I went in store to purchase a taser gun , the coloured or Muslim guy offered a pathetic service. After paying he didn’t even provide me with a plastic bag I had to request for one , I’m gonna return this thing when I come back next week. I’m filled with disgust at how he made it look like I was there to beg with my partner yet we were there to buy. Someone needs to call me and have this **** returned asap. I want my money back , sies .
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Blades And Triggers's replyOfficial
12 Feb 2025, 15:36We are truly sorry to hear about your experience at our Canal Walk branch. It is deeply concerning to know that you felt disrespected and not valued as a customer. This is not the level of service we stand for, and we sincerely apologize for any frustration or disappointment caused.
We take your feedback very seriously, i do believe the matter has been resolved our team in cape town has contact you to apologies and address the issue.
Once again, we apologize for your experience, and we appreciate you bringing this to our attention. We will ensure that this matter does not occur in the future, if you would like further assistance please feel free to contact us.
Blades And Triggers's reply12 Feb 2025, 15:36
Official
We are truly sorry to hear about your experience at our Canal Walk branch. It is deeply concerning to know that you felt disrespected and not valued as a customer. This is not the level of service we stand for, and we sincerely apologize for any frustration or disappointment caused.
We take your feedback very seriously, i do believe the matter has been resolved our team in cape town has contact you to apologies and address the issue.
Once again, we apologize for your experience, and we appreciate you bringing this to our attention. We will ensure that this matter does not occur in the future, if you would like further assistance please feel free to contact us.