No refunds for lay bye at Blade and Triggers

Worst experience ever rude and useless manager at Blade and Triggers Menlyn , I lay byed a Uramex revolver with magazine, pepper and nylon ***** ,so I went there told the manager that I want to cancel my lay bye the proudly told me that the only way I can cancel is if there is a death in the family and he doesn't care even if I report him cause they won't do anything