1 reviews | Active since Feb 2023
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I realy love Blades and Trigers I have bought several knives from them in store and other accessories,they have a huge rage of variety,the staff is very helpful and well trained. But I didn't had the same experience with them online as in the store. I ordered a Ruike knive from them paid and everything and waited for a day and didn't receive any notification from them. I then started to phone them and the guy sorted the the stuff out,or so did I think! 2 days later I received an Email saying the knive that I have ordered is not in stock ( but when I orderd it went to my cart and the payment went trough and clearly state that the knive is in stock) They then give me the option to take another knive of the same value,so I did the same knive just different color. There was told that the knive would arrive on Tuesday then it become Wednesday and Thursday and still no knive has arrived. That is after I phoned them several times trying to sort it out. I will still support them in store 100% but online they are truly useless. I must say there was guy that was helping me and it was one of the best after sale service I have ever experienced in my life he was so friendly and helpful infact he is still busy trying to get my order to me Hats of to that guy he is brilliant but they are bragging with good and fast online service I must say it was bad realy bad the only thing that was good about this whole situation is the guy with excellent after sale service, and that is the point you don't need good after sale service if the service is good from the start. The guy that helped me is the only reason I will still support blades and triggers.
Hope you are well.
Our sincere apologies for the way this has turned out. I have checked on your order and see you placed the order on the 15th at 16:41, and update regarding your order was sent on the 16th around 12:25 stating that unfortunately we do not have stock and offering an alternative.
After you agreed to opt for the alternative your order was remade on the 17th in the morning around 10am and dispatched the same day from our branch In Cape Town.
Please note delivery can usually take 3-5 working days depending on area however I will have to escalte this with our couriers as this has been out of our hands from the moment it got dispatched. The gentlemen gave you an eta based on past experience and from our understanding of how most of the deliveries take place.
We will have an update for you by 9am Today after following up with the couriers for you and finding out what is causing the delay.
We do apologies for the initial stock issue on our site, it was unfortunate however we have done our best to assist you from the moment the order was placed to when it got dispatched.
Please could you also confirm which number you have called several times and with whom you have dealt with so I may look into that as well.
Hope to have this issue resolved soon.
Kind regards
Mohammed
Hope you are well.
Our sincere apologies for the way this has turned out. I have checked on your order and see you placed the order on the 15th at 16:41, and update regarding your order was sent on the 16th around 12:25 stating that unfortunately we do not have stock and offering an alternative.
After you agreed to opt for the alternative your order was remade on the 17th in the morning around 10am and dispatched the same day from our branch In Cape Town.
Please note delivery can usually take 3-5 working days depending on area however I will have to escalte this with our couriers as this has been out of our hands from the moment it got dispatched. The gentlemen gave you an eta based on past experience and from our understanding of how most of the deliveries take place.
We will have an update for you by 9am Today after following up with the couriers for you and finding out what is causing the delay.
We do apologies for the initial stock issue on our site, it was unfortunate however we have done our best to assist you from the moment the order was placed to when it got dispatched.
Please could you also confirm which number you have called several times and with whom you have dealt with so I may look into that as well.
Hope to have this issue resolved soon.
Kind regards
Mohammed