Disgusting Service and Quality of items sold.

On the 16th April, I purchased a knife. After 2 uses the clip that holds the blade fell of. I took the knife back on the 18 August to request that it either be replaced or fixed. I spoke to Richard and was told that it was due to Negligence that the clip fell off and if the blade was broken, then I could be assisted wrt to either a replacement or repair. This is the most ridiculous feedback i have ever received. The knife was then booked in and Richard advised that i would be contacted once a quote from the supplier was received. I received no feedback until I called in on the 11th September. Richard was apparently on leave and no one else bothered to contact me. The i was told that there isn't anything that can be done, to fix the clip the blade has to be replaced and that will cost the same as a new knife. Thereafter he said he will to speak to a knife guy and get back to me. On the 13th he called back and said he will get back to me as the guy will be in that Thursday of Friday. I have yet again heard nothing. The service at Blades and Triggers is absolutely disgusting and the quality of items sold it just as bad. If you want to throw money away on items that you will never get to use then Blades and Triggers is place to buy from.