Customer service

I Think the service at blades and triggers at canal walk is disgusting! I have phoned and spoken to THREE different people about products and hear nothing back from them when I was told they would contact me back. They also tell me they do source products but when I ask them about a certain product they try and sell me something of their's which is similar and sound reluctant to actually go and source what I asked in the beginning..2 weeks later and I still haven't heard anything about the product I asked them to source for me! I find they are lazy and *********** when it comes to helping over the phone. It feels as though they just tell you what you want to hear and then forget about you. Totally unexceptable!!!