AP
Adrian P
1 reviews | Active since Aug 2018
30 May 2023, 11:26
Blades and Triggers The Glen Mall bunch of ****mers
Bought a gun in February this year from them. A few days later it broke. Took it back the same week. They promised to replace with a new one. Waited 2 months but no replacement. I then requested a refund. They agreed, but still haven't received refund. Apparently regional manager Mohammed is too busy to approve it or take my calls. Disgusting service!!!!!
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Blades And Triggers's replyOfficial
02 Jun 2023, 11:52 Morning Adrian.
Hope all is well, firstly my apologies for the inconvenience caused and the way this whole incident was handled, this is definitely not the level of service we aim to provide as Blades and Triggers.
David who answered the call when you phoned first did pass the message on to me unfortunately i was unable to call you back at that moment and there after it slipped my mind, that's on me and for that please do accept my apologies.
after our chat yesterday, we managed to get to the bottom of this issue after i called the store and relevant parties involved to find out exactly what happened.
the refund has been done and POP has been sent to you, our finance team did not manage to refund it yesterday however it was done today, kindly do let me know once funds clear so i know this has been resolved.
you have my number if anything is needed in the future do not hesitate to contact me, i will personally assist you.
Kind regards
Mohammed
Hope all is well, firstly my apologies for the inconvenience caused and the way this whole incident was handled, this is definitely not the level of service we aim to provide as Blades and Triggers.
David who answered the call when you phoned first did pass the message on to me unfortunately i was unable to call you back at that moment and there after it slipped my mind, that's on me and for that please do accept my apologies.
after our chat yesterday, we managed to get to the bottom of this issue after i called the store and relevant parties involved to find out exactly what happened.
the refund has been done and POP has been sent to you, our finance team did not manage to refund it yesterday however it was done today, kindly do let me know once funds clear so i know this has been resolved.
you have my number if anything is needed in the future do not hesitate to contact me, i will personally assist you.
Kind regards
Mohammed
Blades And Triggers's reply02 Jun 2023, 11:52
Official
Morning Adrian.
Hope all is well, firstly my apologies for the inconvenience caused and the way this whole incident was handled, this is definitely not the level of service we aim to provide as Blades and Triggers.
David who answered the call when you phoned first did pass the message on to me unfortunately i was unable to call you back at that moment and there after it slipped my mind, that's on me and for that please do accept my apologies.
after our chat yesterday, we managed to get to the bottom of this issue after i called the store and relevant parties involved to find out exactly what happened.
the refund has been done and POP has been sent to you, our finance team did not manage to refund it yesterday however it was done today, kindly do let me know once funds clear so i know this has been resolved.
you have my number if anything is needed in the future do not hesitate to contact me, i will personally assist you.
Kind regards
Mohammed
Hope all is well, firstly my apologies for the inconvenience caused and the way this whole incident was handled, this is definitely not the level of service we aim to provide as Blades and Triggers.
David who answered the call when you phoned first did pass the message on to me unfortunately i was unable to call you back at that moment and there after it slipped my mind, that's on me and for that please do accept my apologies.
after our chat yesterday, we managed to get to the bottom of this issue after i called the store and relevant parties involved to find out exactly what happened.
the refund has been done and POP has been sent to you, our finance team did not manage to refund it yesterday however it was done today, kindly do let me know once funds clear so i know this has been resolved.
you have my number if anything is needed in the future do not hesitate to contact me, i will personally assist you.
Kind regards
Mohammed