JK
JD K

1 reviews | Active since Mar 2009

30 Jun 2023, 14:39

Beware of faulty equipment sold here.

I bought a Medieval short swird from Blades and Triggers to use at the Medieval Fair. So all I did with it is carry it around in my belt, it was never drawn. When I took it off to go home, a piece of it had falled off. I took a photo and sent it through to Blades and Triggers, and they said that they would swap it out for me. So when they got one I went in to get it swapped out and they ask me where is the piece that fell off. Told them that I don't have it, because it fell off on it's own, and it could be anywhere. If I knew it had falled off, I would have just fixed it myself. Needless to say, they now refused to swap it out. So beware, if something breaks, they won't give you a new one if the piece fell off because of bad workmanship and no fault of your own. Needless to say, I will no longer be supporting them.

0
Replies (1)
Blades And Triggers
Blades And Triggers's reply03 Jul 2023, 12:23
Official
HI JD, Hope you are well.

my sincere apologies for the inconvenience caused. we will escalate this issue with manufacturers and see if they will be willing to give us a replacement on this item.

unfortunately we do not do any exchanges with items which are returned incomplete which is why the store was not able to assist, however we will inform them how to handle these going forward to avoid such scenarios.

I will contact the team in Fourways for your details and will be in contact to try and resolve this matter.

hope to have this matter resolved soon and restore your faith in us as well as securing you as a future customer.

Kind regards
Mohammed