TERRIBLE SERVICE FROM BLACKVIEW

I purchased a Blackview BV6300Pro in November 2022. On 22 October 2022 the screen went blank. I took it in to Blackview in Centurion and was told that I need to hand my done in and that the repair will take about 3 weeks. They also informed me that the screen does not fall under the guarantee. I received now communication from them and phoned to follow up on the repair on 19 February2024 and was told that they did send an email which I did not receive. I paid the quote they said I need to pay for the repair to get done. Again I was told that the repair will take about 3 weeks. Well even though I received messages informing me that the phone is in for QC testing I eventually received my phone on 5 March 2024, about 4 months later. This was not the end of the problem. On receiving my phone the screen won’t auto rotate even after all the settings has been done. Back again to Blackview so the can investigate. The lady who helped me after checking the settings that they need to book the phone in to establish what’s wrong. I decided against that because I use my phone for bussiness (self employed). I told her that this is my first and last Blackview. Her response “okay”. I now have to live with the fact the phone will not auto rotate after their repairs.

I want to warn anyone considering getting a Blackview phone to seriously reconsider. Their service is terrible and no empathy towards customers.