BlackviewSA BV5900-BLACK

I took my mom's only phone a BV5900-Black in February for a new charging port. They said to me rather buy a new phone, but I did not have the funds, R499 and a long week later the port was fitted, so I had to take it from Pta-Nth to Centurion and again to fetch it. Beginning June my mom said the charger doesn't want to plug into the charging port again, but what she didn't tell me was that it was difficult to plug in since it was fixed and it kept falling out since then fixed it in Feb. So I called Anja again and she said I could book it in for review of 3month warranty claim and if I came a Saterday I could wait for it, they had another port in stock. Saturday the 8th I had to go for the booking with a warranty jobcard, but the POWER was off, which they DID NOT LET ME KNOW, another lady refused and said it was damaged anyway. I left it disappointed and downhearted. Last week I fetched it and again I was told I had to buy a new phone. R499 and about R250 petrol later when I gave ot to my mom she said now it it working properly, the other port was difficult from the start and the charging cable kept falling out! I am totally disappointed with BlackviewSA's lack of empathy and unwillingness to back up their product and repair, if a part doesn't last a little longer that 3 months they should give the customer the benefit of the doubt and NOT leave a 74year old lady disconnected, disappointed and take her money for a ride! I will NOT recommend their customer after service and the back-up of their products to anyone.