BLACKVIEW - VERY BAD EXPERIENCE

What a VERY, VERY BAD experience with this Blackview Shop!!! I had a BV7100 for two years, fairly happy. Could not wait for the upgrade version BV7300. Bought it and Dalene assisted me with the transfer of info. She promised me they will make a Google backup and everything will be on my new phone as it was, which was not the case. About 3 weeks of WA’s was missing PLUS…I found out that in the Toolbox app there are some apps totally out of alignment which made those apps 100% useless. I am from Rustenburg, I went through to Pta(yesterday) to complain about the “alignment” and they had to wipe the phone and re-install the software. Doing a transfer once again. When I got back at home, I found that just about ALL my WA’s is gone, dated back to 2018!!! I am a business owner and my phone is part of being able to run my business affectively. I phoned this morning spoke to Daleen which she had a VERY BAD attitude, did not give me a fair chance to speak, spoke all over me and refuse to give Ryno’s(the owner) telephone number to me. She was one Db away from screaming. Very rude woman! I told her this must be the worst case I ever met in a business taking care of a problem on their product!!! I decided that I will ask for a refund, I don't want this product. I am 64 years of age and honestly NEVER met such incompetence from a front desk assistance or service and product provider as this in my life! PLEASE STAY AWAY FROM THIS OUTLET!!! They did refund me yesterday but what a bad experience!!! Product is fair but this outlet is horrible!!!