SHOCKING SERVICE

Good Day,<br> <br> On the 2015/12/07 we made a booking for 6:30 at your establishment. We ordered our food at 7:00PM , we only landed up receiving our food at 8:45.<br> <br> I made a 6:30 booking so my friends and my 3 year old daughter could be eating by 8. We waited 2 hours for our food. I went to the manager twice to ask where our food was and that my daughter is absolutely starving only for them to deliver my daughters food 10 min after our entire table had received theirs. HOW is this possible??? I ordered her ribs and pumpkin???? <br> I ordered a blue rare steak, I got a well done steak and my entire plate was ICE COLD.<br> <br> My friends were sharing your Monday ribs special, we only received side plates 20 min after the food was put on our table.<br> <br> We had to constantly get up and find out waiter to order drinks???? What kind of an establishment are you running???? AND the restaurant was not busy.<br> <br> I would like an explanation for this shocking service???? To top it all off you still expected us to pay for everything.<br> <br> I have never had such a terrible dining experience in my life.<br>