Poor Service

I am compelled to express my extreme disappointment and outrage at the disgraceful service I experienced during my visit to the Blacksmith Kitchen/Restaurant on Saturday, 14 December. As a returning customer, I had expectations of decency and professionalism—both utterly absent. We had made a reservation for three people at 7-7.15 PM and specifically requested a particular table, expecting this to be honoured. Instead, I was greeted with complete chaos and disrespect. The table I booked was either removed or assigned to someone else, without any communication or explanation. To make matters worse, the behaviour of the waiting staff was nothing short of appalling. Despite arriving on time, we stood unnoticed for 10+ long minutes, waiting to be seated. This level of indifference was the first red flag. When an unfriendly waitress finally acknowledged us, my daughter politely provided her name for the booking and began to ask about the seating arrangement. To our shock, she rudely walked away mid-conversation, leaving us standing there like we didn’t exist. After waiting another agonizing 5 minutes, I approached a different staff member, only to be treated with the same dismissive attitude. He also dared to walk off while I was speaking. The utter lack of respect, communication, and courtesy displayed by the staff was humiliating and unacceptable. Even other diners noticed the debacle and tried to intervene on our behalf, yet their efforts were met with the same indifference and disdain. This experience was an absolute disaster. It tarnishes the restaurant’s reputation and the supposed values of hospitality they claim to uphold. My daughter's previous visit in July was a positive one, which motivated a return, but this time we were left wondering how a restaurant with such potential could descend into such a shambles so quickly. The behaviour of the staff reflects a blatant disregard for customer satisfaction, and quite frankly, it's an insult No guest should have to beg for basic attention or be subjected to such rudeness and apathy. Hopefully, they understand the gravity of this feedback and take immediate action to rectify the glaring deficiencies of the service they offer. Anything less would be a further insult to your customers.