LF
Linda F
1 reviews | Active since Mar 2023
23 Mar 2023, 09:52
Blacknet ........Pathetic service
I signed up in July 2022 with thus company and every month of or approximately 6 to 10 days I have a problem with connection. This month was the worst I have had no connection prior to the 1st March 2023. I have not had a satisfactory response from their whatsapp connection.......sent an e-mail and received an automated response. No one contacts you personally, they always in meetings the phone line is continuously engaged BUT your payment is debited promptly every month. Pathetic and the worst service provider.
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Replies (7)0
Replies (7)
Blacknet's replyOfficial
23 Mar 2023, 11:03Hi Linda. This is False information. I have been in constant communication with you. Please review my messages to see what the actual problem is. It's linked to a fibre link fault which has nothing to do with our service delivery. We are NOT the Fibre Network Provider. We have logged the Fibre fault. Also we did credit you for the month already.
Blacknet's reply23 Mar 2023, 11:03
Official
Hi Linda. This is False information. I have been in constant communication with you. Please review my messages to see what the actual problem is. It's linked to a fibre link fault which has nothing to do with our service delivery. We are NOT the Fibre Network Provider. We have logged the Fibre fault. Also we did credit you for the month already.
LF
Linda F's updateReviewer Update
27 Mar 2023, 10:01It is not true, after I placed you on 24hour terms did I get a response to me. If I have been without a connection for 23 days in March 2023.
What response and service did you provide.
Between the 11th and 23 March 2023, I did not hear from you. I asked you a few questions and you could not reply or provide answers.
Your last response to me was o the 23rd March 2023 as follows via whatsapp, "all downgrades take a 30day period to be completed. Once we have feedback from Zoom, I can address all your questions."
I am still waiting for you to response. So today I read you credited me on Hellopeter.
You failed to advise me personally. He appears you prefer to response via Hellopeter.
This is sad!
I asked tou what is your turnaround time with Zoom and surely you have a Service Level Agreement in place to meet the needs of your customers.
So I stoll would like to know what is the termination date of my contract.
I await your response.
What response and service did you provide.
Between the 11th and 23 March 2023, I did not hear from you. I asked you a few questions and you could not reply or provide answers.
Your last response to me was o the 23rd March 2023 as follows via whatsapp, "all downgrades take a 30day period to be completed. Once we have feedback from Zoom, I can address all your questions."
I am still waiting for you to response. So today I read you credited me on Hellopeter.
You failed to advise me personally. He appears you prefer to response via Hellopeter.
This is sad!
I asked tou what is your turnaround time with Zoom and surely you have a Service Level Agreement in place to meet the needs of your customers.
So I stoll would like to know what is the termination date of my contract.
I await your response.
LF
Linda F's update27 Mar 2023, 10:01
Reviewer Update
It is not true, after I placed you on 24hour terms did I get a response to me. If I have been without a connection for 23 days in March 2023.
What response and service did you provide.
Between the 11th and 23 March 2023, I did not hear from you. I asked you a few questions and you could not reply or provide answers.
Your last response to me was o the 23rd March 2023 as follows via whatsapp, "all downgrades take a 30day period to be completed. Once we have feedback from Zoom, I can address all your questions."
I am still waiting for you to response. So today I read you credited me on Hellopeter.
You failed to advise me personally. He appears you prefer to response via Hellopeter.
This is sad!
I asked tou what is your turnaround time with Zoom and surely you have a Service Level Agreement in place to meet the needs of your customers.
So I stoll would like to know what is the termination date of my contract.
I await your response.
What response and service did you provide.
Between the 11th and 23 March 2023, I did not hear from you. I asked you a few questions and you could not reply or provide answers.
Your last response to me was o the 23rd March 2023 as follows via whatsapp, "all downgrades take a 30day period to be completed. Once we have feedback from Zoom, I can address all your questions."
I am still waiting for you to response. So today I read you credited me on Hellopeter.
You failed to advise me personally. He appears you prefer to response via Hellopeter.
This is sad!
I asked tou what is your turnaround time with Zoom and surely you have a Service Level Agreement in place to meet the needs of your customers.
So I stoll would like to know what is the termination date of my contract.
I await your response.
Blacknet's replyOfficial
27 Mar 2023, 10:10Please read the Terms sent to you.
Cancellation is not immediately done. There are procedures to follow and the upstream requires advance notices to cancel. Please read the messages sent to you via chat. We can't keep replying to you on the same topic.
Cancellation is not immediately done. There are procedures to follow and the upstream requires advance notices to cancel. Please read the messages sent to you via chat. We can't keep replying to you on the same topic.
Blacknet's reply27 Mar 2023, 10:10
Official
Please read the Terms sent to you.
Cancellation is not immediately done. There are procedures to follow and the upstream requires advance notices to cancel. Please read the messages sent to you via chat. We can't keep replying to you on the same topic.
Cancellation is not immediately done. There are procedures to follow and the upstream requires advance notices to cancel. Please read the messages sent to you via chat. We can't keep replying to you on the same topic.
LF
Linda F's updateReviewer Update
27 Mar 2023, 10:38That is why I asked you when is the termination date effected. As you told me you waiting for Zoom to reply to you. I am awaiting a response to all my questions you promised Am I going to get the response you PROMISED?
I read your contract, it is simple to read but you do not adhere to the contract. Because I I formed your company to downgrade my contract in January and you failed to do so.
I signed up for a service and you failed to provide same. You have never delivered a good service since July 2023. So again I asked you to provide me the TERMINATION DATE OF MY CONTRACT or THE FINAL DATE OF MY CONTRACT.
What amount has been credited to my account?
Your communication seems very prompt via Hellopeter of late.
Thanks for your prompt and BEST response time that I have ever received since July 2022.
I read your contract, it is simple to read but you do not adhere to the contract. Because I I formed your company to downgrade my contract in January and you failed to do so.
I signed up for a service and you failed to provide same. You have never delivered a good service since July 2023. So again I asked you to provide me the TERMINATION DATE OF MY CONTRACT or THE FINAL DATE OF MY CONTRACT.
What amount has been credited to my account?
Your communication seems very prompt via Hellopeter of late.
Thanks for your prompt and BEST response time that I have ever received since July 2022.
LF
Linda F's update27 Mar 2023, 10:38
Reviewer Update
That is why I asked you when is the termination date effected. As you told me you waiting for Zoom to reply to you. I am awaiting a response to all my questions you promised Am I going to get the response you PROMISED?
I read your contract, it is simple to read but you do not adhere to the contract. Because I I formed your company to downgrade my contract in January and you failed to do so.
I signed up for a service and you failed to provide same. You have never delivered a good service since July 2023. So again I asked you to provide me the TERMINATION DATE OF MY CONTRACT or THE FINAL DATE OF MY CONTRACT.
What amount has been credited to my account?
Your communication seems very prompt via Hellopeter of late.
Thanks for your prompt and BEST response time that I have ever received since July 2022.
I read your contract, it is simple to read but you do not adhere to the contract. Because I I formed your company to downgrade my contract in January and you failed to do so.
I signed up for a service and you failed to provide same. You have never delivered a good service since July 2023. So again I asked you to provide me the TERMINATION DATE OF MY CONTRACT or THE FINAL DATE OF MY CONTRACT.
What amount has been credited to my account?
Your communication seems very prompt via Hellopeter of late.
Thanks for your prompt and BEST response time that I have ever received since July 2022.
LF
Linda F's updateReviewer Update
27 Mar 2023, 11:27I have contacted Zoom and they informed me that my account is with Accelerit on their computer system.
So explain the connection with Accelerit. Is this the reason for the my many problems experienced?
Zoom has not received a "Work Order Cancellation" from Blacknet or Accelerit, I have informed you to cancell my contract on the 23rd March 2023.
Why are you not in a position to provide me a FINAL TERMINATION DATE?
So explain the connection with Accelerit. Is this the reason for the my many problems experienced?
Zoom has not received a "Work Order Cancellation" from Blacknet or Accelerit, I have informed you to cancell my contract on the 23rd March 2023.
Why are you not in a position to provide me a FINAL TERMINATION DATE?
LF
Linda F's update27 Mar 2023, 11:27
Reviewer Update
I have contacted Zoom and they informed me that my account is with Accelerit on their computer system.
So explain the connection with Accelerit. Is this the reason for the my many problems experienced?
Zoom has not received a "Work Order Cancellation" from Blacknet or Accelerit, I have informed you to cancell my contract on the 23rd March 2023.
Why are you not in a position to provide me a FINAL TERMINATION DATE?
So explain the connection with Accelerit. Is this the reason for the my many problems experienced?
Zoom has not received a "Work Order Cancellation" from Blacknet or Accelerit, I have informed you to cancell my contract on the 23rd March 2023.
Why are you not in a position to provide me a FINAL TERMINATION DATE?
LF
Linda F's updateReviewer Update
19 Apr 2023, 11:46Contacted Zoom again today and my LINK is not terminated. And the cheek of it all as at March 2023 I had my bank account debited and obviously I have been without service from the beginning of March.
The link or connection dies not bear my name but Accelerit, a company associated with Blacknet.
So Rodney, please explain why the link has not been terminated with Zoom.
You so not respond to telephone calls or whatsapp messages.
The link or connection dies not bear my name but Accelerit, a company associated with Blacknet.
So Rodney, please explain why the link has not been terminated with Zoom.
You so not respond to telephone calls or whatsapp messages.
LF
Linda F's update19 Apr 2023, 11:46
Reviewer Update
Contacted Zoom again today and my LINK is not terminated. And the cheek of it all as at March 2023 I had my bank account debited and obviously I have been without service from the beginning of March.
The link or connection dies not bear my name but Accelerit, a company associated with Blacknet.
So Rodney, please explain why the link has not been terminated with Zoom.
You so not respond to telephone calls or whatsapp messages.
The link or connection dies not bear my name but Accelerit, a company associated with Blacknet.
So Rodney, please explain why the link has not been terminated with Zoom.
You so not respond to telephone calls or whatsapp messages.
LF
Linda F's updateReviewer Update
03 May 2023, 09:12Today, 2nd May 2023.
I am still awaiting a refund as promised by Blacknet. A debit order processed on the 29th April 2023 again.
Sent whatsapp messages and no response.
I am still awaiting a refund as promised by Blacknet. A debit order processed on the 29th April 2023 again.
Sent whatsapp messages and no response.
LF
Linda F's update03 May 2023, 09:12
Reviewer Update
Today, 2nd May 2023.
I am still awaiting a refund as promised by Blacknet. A debit order processed on the 29th April 2023 again.
Sent whatsapp messages and no response.
I am still awaiting a refund as promised by Blacknet. A debit order processed on the 29th April 2023 again.
Sent whatsapp messages and no response.