Useless and pathetic

I am extremely disappointed with my experience with Black Legend Investments. I encountered significant issues with their service, particularly regarding the lack of ownership for the damage to my TV. Each time it was sent for repair, I had to reach out for updates myself, which is unacceptable.

The admin and customer service staff, including a consultant named Pronelle, were not only unhelpful but also displayed a blatant disregard for customer concerns. After having my TV repaired, I noticed a blinking issue just a few days later. When I sent it back, I was informed that they would not take responsibility for this new problem. To make matters worse, I received no communication about the status of my repair.

When I called for clarification, I was met with rudeness from Pronelle, who claimed it wasn't her responsibility to provide updates. She also misrepresented the situation to Wetility, stating they couldn’t reach me, despite having call logs to prove otherwise.

Additionally, their website claims a 24-48 hour turnaround for repairs, which is blatant false advertising. I had to wait almost two months the first time and two weeks the second time. An update to their website stating "most useless back door business" would be more appropriate.

It is disheartening to see a company operate in such an unprofessional manner, which gives the impression that they do the repairs in a garage. I would advise potential customers to be cautious when considering their services.