what Panel is this....Disgusting service

On the 18th of December 2017 i took my vehicle (Lexus IS 250) for an inspection at Black Diamond Panel Beaters as i had been involved in a accident. I was told that they'd collect my vehicle once they receive authorization for the parts ordered, they collected the vehicle on the 8th Of January 2018, and was told that they'll be done after 10 Days maximum. After 3 weeks, i called them to find out what's causing the hold up they informed me that my insurance (King Price) hadn't authorized the claim (which was for a cradle according to Black Diamond) so i took it upon myself to follow up on this claim only to find out that they hadn't received any additional claim but later approved it. I collected the car towards the end of January only to find that they had broken my right sensor and headlamp washer system was not working. However when the vehicle was brought in both these things were working. On the 5th of March 2018 they called me to confirm that I'll be bringing in the car for them to fix the issues i had. On the 6th of March 2018 at 07h26 i dropped the vehicle off only to be told that my insurance King Price had refused to pay for the claims, but a Black Diamond employee Terrance said they will sort it out and it will not affect me in any way. Later at 12h00 i called to find out when my vehicle will be ready only to be told that they took it upon themselves to strip my vehicle without informing me of this & that they were replacing the new parts with old parts as they were planning to credit the parts with Lexus. Later i went to them to understand what was really happening, when i arrived i met the Workshop Manager Craig as i was told and i was told that he was the one who took it upon himself to tell the employees to strip the vehicle as he claims its company policy. He claims that they have the right to take anything off the vehicle. What I rather unprofessional is the fact that I was not told of this decision, had i not called i would not have been made aware of this decision. My vehicle was involved in a front smash yet they're claiming that my headlights were not meant to be changed. I asked to see the list of things that were made by an employee (Neil) as i remember he put the headlights and they were part of the first claim, they refused to bring him to the office with the list. They later called an employee of King Price by the name of Francios who decided to be rather rude and inform me that he was not the one who was processing the claim, he then said he will convey the compliant to his superior. As a paying customer of King Price i am absolutely disgusted at the service they have given me. Black Diamond is the worst panel beater one could ever possibly come across informed decisions