BAD SERVICE

i have had a car accident on the 18/01/2020 my car was towed to black diamond on the 20th when i went to collect my car as the insurance was not going to approve they refuse to give it to me i was told to pay R 6000.00 of which i did not have after that the claim was approved by my insurance on the 07/02/2020 and i was told to choose the repairer of which i choose them because my ar was already with them after that they keep on claiming for different things until i decided to check if this car is being fixed or not when i get there my car is still not fixed was told there's a dent on the bonnet which was not there in the first place when i asked the accessor for the photos the dent is not there i checked mine still the dent is not there but they insisting it was there , i asked them to fix my car and leave that dent as i do not have transport i was told to pick it up on the 27/02/2020 at 16:30 , at 16:35 on the same day i decided to call and ask them to wait for me as im still waiting for transport to drop me off there . at 16:50 someone from there called me to say the car is not ready and they not happy with the colour of the bonnet nobody cared to call me the whole day to tell me that the car is not ready i must collect it on friday they telling me this on my way there where's the customer service in all this , who's going to pay for that trip and how am i going to collect it tomorrow cause i also work like them today i had to ask to go home early since they closing at five , this is not the way to treat a client a pregnant one for that matter all they want is money claiming for this and that but no curtacy of looking out for their customers . not so long ago i was told the car will be fixed without the bonnet dent now they not happy with the bonnet colour how come , im really angry and annoyed at 18:00 still not at home because of your inconvinience