Black & Decker Bad after sales service

I bought a BLACK+DECKER 36Wh 2in1 Cordless Pet dustbuster® with Smart Tech Sensors on takealot, awesome machine BUT Pathetic after sales service from Black & Decker!

I need to replace the filter of this machine, try and find it online - YOU DON'T GET, try and email Black & Decker for assistance to buy a filter from them for one of their machines, they send you a 3 page list only of people/shops in your are whom might have it! Then try and contact/email people on this list they send, either they do not respond to their emails, phones are off or not working, when you do get hold of someone finally after 15+ calls to different people on the list black & decker emailed me, they tell you they will get back to you, BUT THEY DO NOT PHONE BACK!!

WHY IS IT SO FRUSTRATING TO ORDER A FILTER of a Black & Decker vacuum machine? Why can you just not assist me, supply me your filter, I am prepared to buy 5-6 just not to go through this **** again but why are you not interested in assisting me

Just imagine if something goes wrong with this machine how hard is it going to be to get parts/service from Black & Decker

I will rather just buy a machine from Makro, make sure filters is not a problem so that I can just go buy from them and do not have to go through all this trouble for a stupid filter!!

I would not recommend anyone to buy a Black & Decker product, yes we all grew up that it is good quality, BUT NO ONE EVER TOLD US THAT SUCH A GOOD QUALITY PRODUCT CAN HAVE SUCH **** AFTER SALES SERVICE!!