unsatisfactory service levels
Dear Blaauwberg Beach Hotel ,
My now fiancé and I had the misfortune of staying at your hotel from the 21st until the 23rd. During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about being you claim to be a 4 star hotel.
First, it took more than an hour to check us in even though we had a confirmed reservation. Upon arrival they said please go and have some breakfast which is included, after we had breakfast and they could=d check us in they said “o no sorry, it’s not included in your stay. Its R200 per person and hardly had something to eat” When my Fiancé booked the rooms, they asked what the occasion is and he specified an engagement. On the Friday he proposed to me on Table Mountain. Being a 4-star hotel, they did absolutely nothing for us not even a small glass of wine to celebrate. The Saturday night we order n bottle of wine for us to celebrate on our own for our engagement in a “4-star hotel” The next day (Saturday), when we entered the room the beds were not properly done, the bathrooms were still dirty. Our Robes were just thrown over the one couch and not hanged up, there were no water filled in the coffee machine and no added sweetener for our coffee. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff?
To add to everything the Sunday morning when we checked out, they said “hope to see you again” and we stated that is highly unlikely because our stay was very bad, he asked why? We explained why and his reply was; “ahh, okay sorry”
4-star Hotel? I think NOT!
This was a TOTAL waste of money!!!!!!!!!!!!!!!
I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a four-star hotel of your state and calibre. I am very disappointed from this bitter experience.
I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.