Am I Bonkers for engaging their services?!!!

Biza Bonke specialize in resolving Municipal Account Queries, I engaged their services and paid their fee of R250 on 14th April 2015, they acknowledged receipt of payment and said I would receive a report in a week or two. That never happened. <br> I have sent emails on 22nd, 26th, 30th of June & 6th July (the last email was to Mariska du Toit Director) requesting a response to my previous communications as well as a report/ update on their investigation into my utility charges. The only response I've had was on the 26th June, an automated email acknowledgement of my communication to them dated 26th and saying it would be processed a.s.a.p... since then and prior to that I have not heard from anyone at Biza Bonke!!