Order placed on line-paid and not received

<p>found company through post on facebook went on to their website placed an order on 10 December 2016 - <br />My Credit card payment went through immediately and i received a confirmation email with an order reference and status</p> <p>Order reference BIU-ZA- ********** 304056<br />Status of your order Receive it between the 09/01/2017 and the 13/01/2017*</p> <p>on 14th December i received a futher email confirming the order had been sent</p> <p><br />Hello Tracey,</p> <p>By this email we inform you that your order has been shipped. It will be with you in the next few working days. Here under you find summary of your purchase.<br />Code: BIU-192068</p> <p><br />After a week and daily since then i have followed the prompts on their website to update the status of the order - on line it states the order is being processed???</p> <p>I have sent messages via facebook (20+ Emails over 20 and to date not received the order or a response to any of my emails or messages. Please could someone advise how i contact his company telephonically. I plan to report to the South African consumer council. They have taken my money and i want a refund or the perfume i ordered and paid for.</p>