LM
Lourens M

1 reviews | Active since Mar 2009

04 Apr 2022, 06:08

Utterly Poor Service - Most inept Supplier

Be aware of the poor service of Bits N Bytes. The most inept, ***********, unprofessional supplier I have ever dealt with. Operation Manager, C.P Nkosikhona does not answer phone calls or reply to emails. Communication for this crowd is almost non-existent, after my 13 e-mails and about 10 phone calls. No tracking number is supp****, no status of delivery is communicated. After 9 days, 3 days past the expiry of the delivery date and after I notified them I will report them to the Consumer Goods and Services Ombudsman (CGSO) they eventually refunded me. Deal with Bits N Bytes at your own peril.

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Replies (4)
Bits N Bytes Online Store
Bits N Bytes Online Store's reply04 Apr 2022, 07:40
Official
Hi Lourens. 

Hope you are well, as I said in our communication, the only calls we received were between midnight and 4.30 am and came up as missed calls. There was an issue with stock from our suppliers, that is why we had to cancel and refund the order.

Thanks
LM
Lourens M's update04 Apr 2022, 07:54
Reviewer Update
I called you numerous times:- 31 March @09h03; 10h43; 13h28; 14h28; 15h44; 1April@09h21; 10h43; 12h41; 15h23 and 10 e-mails, do you want me to send you the dates and times when I sent them???? - You are inept and useless, you should not be in business.
Bits N Bytes Online Store
Bits N Bytes Online Store's reply04 Apr 2022, 08:18
Official
Thanks, Lourens. Was this on our office number and was it not answered or was that on our mobile number?

LM
Lourens M's update04 Apr 2022, 08:24
Reviewer Update
On the same number you said you saw the missed calls on. ***.