1 reviews | Active since Nov 2019
Extreme Caution - Bits N Bytes Online Store
I did an online purchase and paid for the product on 09/11/2019. The order and payment was not acknowledged. 10/11/2019 sent an email - no response. Phoned - no answer. Using their chat service, they advised that the item would be dispatched immediately as payment was received. 15/12/2019 phoned - no answer. Started an online chat. They advised that good had been sent. I asked for a waybill number but did not get one. I check the listed company number on the CIPC site and the names and address did not match. Google showed the address as residential. I strongly suspect fowl play - be warned. Reported the behavior as possible ***** to the South African domain registration authority. Their URL is https://www.bits-n-bytes.co.za/
Consequently I withdraw my earlier statement "..I strongly suspect fowl play - be warned".
I conclude that this perception is consequent to their very poor communications - for example the online chat of 15/11/2019 that I mentioned in my post was an hour and 24 minutes, during which I did not get the information I requested.
Here is an extract -
| [08:18] | bob ludlow: I have not received your email. I have now advised the RSA domain registration authority of your *****ential behavior. A copy of the email has bee sent to you.
| [08:20] | Nkosikhona: Hi Bob, that won't be necessary but we do respect your decision, am still waiting for feedback from Durban as that order left from Durban warehouse.
I had not received a response 25 minutes later! So I ended he chat
Consequently I withdraw my earlier statement "..I strongly suspect fowl play - be warned".
I conclude that this perception is consequent to their very poor communications - for example the online chat of 15/11/2019 that I mentioned in my post was an hour and 24 minutes, during which I did not get the information I requested.
Here is an extract -
| [08:18] | bob ludlow: I have not received your email. I have now advised the RSA domain registration authority of your *****ential behavior. A copy of the email has bee sent to you.
| [08:20] | Nkosikhona: Hi Bob, that won't be necessary but we do respect your decision, am still waiting for feedback from Durban as that order left from Durban warehouse.
I had not received a response 25 minutes later! So I ended he chat
Thank you, we do appreciate all feedback, positive or negative and our apologies again.
We do have delays on our chat on some days due to workload as you might have noticed we have a POS and Accounting software so we get lots of chat requests and have to support over 10 clients at a time
Best regards,
Thank you, we do appreciate all feedback, positive or negative and our apologies again.
We do have delays on our chat on some days due to workload as you might have noticed we have a POS and Accounting software so we get lots of chat requests and have to support over 10 clients at a time
Best regards,