Bissell

Bissell Revolution Hydrosteam Gold

Regarding the Bissell Revolution Hydrosteam Gold I have returned this machine because it was defective. Bissell rep****: We have completed the assessment and found that the flat belt has snapped. We have replaced the flat belt. We also found that the shaft had rusted. The rust has been removed. The shaft is moving freely and as normal. This could be from using non-recommended cleaning solutions in the machine and not cleaning the machine correctly. On which I rep**** : Thank you for the feedback. We use the Bissell carpet cleaner product only and add Sodabic and white vinegar sometimes for smells. This 2 products is actually known to prevent and treat rust. Also , after every use we thoroughly clean the unit as described by the manual. Furthermore this product is only used every 2 months at maximum and is not even a year old to date. The other problems it caused like leaking the washing fluid when standing while in using we did not even mention. On reconsideration we please want our money back and not this product. We will buy something that is of better quality. I mean if a belt have already broken without even using it that much and it rusts like that , who is going to pay when out of warranty? Please cancel product being sent back and let us arrange for a refund please. Takealot rep****: Thank you for your response. Kindly note that the outcome of the assessment is at the supplier's discretion. The machine was thus sent back to us after being "fixed". On the first day we tried to use it again , it did not want to work properly. On 31/12/25 I emailed Takealot: Today we teied using the machine again for the first time again after Bissell returned it. Now it does not want to spay water or steam. What should we do? Takealot rep**** the same day: I have forwarded your feedback to the supplier and will be waiting for their feedback on the steps to take with this item. I do apologise for the inconvenience. A week later , without any response , I emailed : Good day Today is 8 days since I have sent the email. I have not received any response yet. It is start of the year and we want to wash our carpets. This is unacceptable. Expect a poor rating for this. Today is 9/1/26 and still no feedback. So now decide for yourself if you want to spend that amount of money on a poor product and poor service like this.