Horrible after sales support

Terrible Customer Service – Avoid if You Expect Any Follow-Up

I had a good time at Bisque It in Herm**** painting ceramics with a group of friends. We bought and painted several items and were excited to collect our finished pieces. However, a month has now passed, and despite multiple attempts to contact them, I still have no idea if our ceramics are ready.

I lost my reference number but provided them with all the necessary details—date of visit, personal info (which they have on record), and even photos of what we made. Despite calling four times and speaking to different staff members, I was repeatedly promised a callback that never came. They even started dodging my calls—yet when I phoned from a different number, they answered immediately.

When I finally voiced my frustration, the staff member I spoke to became rude and dismissive, refusing to help and even accusing me of lying. I have never been treated this badly by a business before.

It’s a shame because the actual painting experience was lovely, but their shocking customer service ruined it. If you’re thinking of going, be prepared for zero after-sales support and an unprofessional attitude if something goes wrong.