Misleading products

I am a huge supporter of Birkenstock, more so because their shows work very well for my issue I have with my feet. Sadly, I have to say I feel rather letdown. I have been wanting a pair of the beautiful maroon/red velvet or suede collection since last year when they were released in the Middle East for Eid. As I am in South Africa, we would get these special editions much later. So here I am, 18 months later. Patiently waiting for Birkenstock HQ in SA to let me know when they launch here. To find out, they almost sold out across SA because they have been here a while. Eventually track a single maroon pair to Cavendish square. With a HUGE debate got them transferred to Canal walk as it’s much closer to me. Had my son collect. Opening the box, I became so disheartened. No red/maroon. Nothing than even resembles red BUT instead PINK/purple. To add to the “injury” these shoes were worn/swopped. I don’t know. They have dirty marks on and the scuffed. All I wanted was the red/maroon pair. I phoned Cavendish only to be told that this “pink” is the maroon in SA. Ridiculous