********** ********** dealings with this company.

fter months of back of Birkenstock I am now sure that I'm interacting with one of the most disorganised and disconnected customer services in retail:

1. Purchase items on Black Friday at 50% Off. 2. Took the payment and got a note saying that the items were being delivered. 3. Delivery arrived; 2 of the 3 pairs of shoes were missing (but the full discounted amount was taken). 4. After finally tracking down that it was not the delivery companies fault but in face Birkenstock had charged for the items, and then stated they were delivered I finally got in touch with someone who let me know the items were not in stock. 5. CC offer to give me the full refund - but of course this is not the desirable outcome for me as I had woken up early, done all the things in order to take advantage of the BF discount. 6. I said I would wait for stock. This was not an acceptable outcome as they didn't know when stock would arrive and Birk. Int. doesn't give Birk. SA oversight of stock arrivals, not a problem for me - I did not mind waiting. IF by chance the style I purchased was no longer being made then I said I would be happy to take a shoe equivalently priced, or less. This was still not an acceptable outcome. 7. After months of back and forth, in Feb this year they agreed to give back the full amount paid + an additional 20% discount to make another purchase - effectively making the items cheaper, but not as cheaper as the advertised and purchased price over Black Friday. 8. Today - I tried to make the purchase with the 20% off link I was shared, as well as the Giftcard given for the amount refunded. ONLY TO BE TOLD that I cannot use the 20% off on an item that isn't at full price. And the gift card brings the price down so now it can't be used.

CAN YOU PLEASE EXPLAIN TO ME HOW ON GOD'S GREEN EARTH THAT IS THE OUTCOME AFTER EVERYTHING I HAVE LISTED ABOVE?!

I am BEYOND frustrated with this entire dogshow of a process. Each email sent back is sent to a different customer "care" agent. Each time is another long schlep explaining the situation and the story. Now - again reaching uninformed ears and hitting walls.

After months of time and back and forth - after the money was taken and the company claimed the products were delivered - I have decided to post something on public forum because this has been handled **********LY.