Bashafrica.com
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Bashafrica.com
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWH
Werner H
1 reviews | Active since Oct 2013
14 Feb 2026, 20:42
Birckenstock Fourways refused to honour promo & processed incorrect refund
I experienced worst customer service at the Birkenstock Fourways store today from the store manager, Rose, and a staff member, Njabulo. On 12 Feb I bought two pairs: • Arizona Oiled Leather – R3,000 • Gizeh EVA – R1,399 The Valentine’s promo gave 30% off the second pair, so I paid R979.30 for the Gizeh. The size was too big, so today I returned to exchange it. They had no stock. To avoid a refund and still support the store, I chose another pair of Arizona (R3,000). Applying the SAME promotion, the second pair should again be 30% off = about R2,100. Since I already paid R979.30, the balance due should be about R1,120. The staff refused, saying “the system doesn’t allow it,” and wanted me to pay R2,019.70, which ignores the promotion completely. Even other customers tried explaining the calculation. After 40+ minutes I gave up and asked for a refund. Then it got worse: instead of refunding R979.30, my card was charged another R979.30, and only thereafter was R1,958.60 refunded. Now I must wait up to 10 business days for my own money. So: ✔ I lost the promotional benefit. ✔ My funds are tied up because of store errors. This is unacceptable. I expect head office to explain how this happened and how they intend to correct the prejudice.
Helpful (0)
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Werner H
1 reviews | Active since Oct 2013
14 Feb 2026, 20:42
Birckenstock Fourways refused to honour promo & processed incorrect refund
I experienced worst customer service at the Birkenstock Fourways store today from the store manager, Rose, and a staff member, Njabulo. On 12 Feb I bought two pairs: • Arizona Oiled Leather – R3,000 • Gizeh EVA – R1,399 The Valentine’s promo gave 30% off the second pair, so I paid R979.30 for the Gizeh. The size was too big, so today I returned to exchange it. They had no stock. To avoid a refund and still support the store, I chose another pair of Arizona (R3,000). Applying the SAME promotion, the second pair should again be 30% off = about R2,100. Since I already paid R979.30, the balance due should be about R1,120. The staff refused, saying “the system doesn’t allow it,” and wanted me to pay R2,019.70, which ignores the promotion completely. Even other customers tried explaining the calculation. After 40+ minutes I gave up and asked for a refund. Then it got worse: instead of refunding R979.30, my card was charged another R979.30, and only thereafter was R1,958.60 refunded. Now I must wait up to 10 business days for my own money. So: ✔ I lost the promotional benefit. ✔ My funds are tied up because of store errors. This is unacceptable. I expect head office to explain how this happened and how they intend to correct the prejudice.
0
Replies (0)mE
madeniyah E
1 reviews | Active since May 2014
13 Feb 2026, 19:32
Birkenstock Not wanting to fix their factory Faults
I Purchased a Pair of Birkenstock on Superbalist in February 2025 between that time till now I wore it twice and on the second time of wearing the Birkenstock Gizeh in the Big Grocery Store my foot felt Loose ..I looked down and saw the Name badge was off and it came loose a brand new new pair of Birkenstock, I contacted Birkenstock as it’s their brand Evan though I purchased it from Superbalist . Birkenstock came back to me and said I should take it up with Superbalist …Now I own sooo Many Birkenstocks and not once has this ever happened Evan to my regularly worn or everyday Birkenstocks…I expected them to either fix or replace since I have the receipt and the box aswell as pictures of how Brand new and Clean it looks…I am disappointed and disturbed with the responses on both ends I recieved as they are clearly saying after 6 months a factory fault cannot be a Mystery or just a happening..I’m looking for the regional Manager contact details so it can be assessed personally. I will not be leaving this just here as I spent my hard earned money buying the brand and I’m left with a Sour taste of no Customer Satisfaction..now I understand if it was a old pair …but this was and is out of my control and none of the businesses want to take Accountability…I Love Birkenstock but this Customer service leaves me feeling a certain way and Superbalist just lost a Customer…I have made countless orders during my years but just here it ends.
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madeniyah E
1 reviews | Active since May 2014
13 Feb 2026, 19:32
Birkenstock Not wanting to fix their factory Faults
I Purchased a Pair of Birkenstock on Superbalist in February 2025 between that time till now I wore it twice and on the second time of wearing the Birkenstock Gizeh in the Big Grocery Store my foot felt Loose ..I looked down and saw the Name badge was off and it came loose a brand new new pair of Birkenstock, I contacted Birkenstock as it’s their brand Evan though I purchased it from Superbalist . Birkenstock came back to me and said I should take it up with Superbalist …Now I own sooo Many Birkenstocks and not once has this ever happened Evan to my regularly worn or everyday Birkenstocks…I expected them to either fix or replace since I have the receipt and the box aswell as pictures of how Brand new and Clean it looks…I am disappointed and disturbed with the responses on both ends I recieved as they are clearly saying after 6 months a factory fault cannot be a Mystery or just a happening..I’m looking for the regional Manager contact details so it can be assessed personally. I will not be leaving this just here as I spent my hard earned money buying the brand and I’m left with a Sour taste of no Customer Satisfaction..now I understand if it was a old pair …but this was and is out of my control and none of the businesses want to take Accountability…I Love Birkenstock but this Customer service leaves me feeling a certain way and Superbalist just lost a Customer…I have made countless orders during my years but just here it ends.
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