Horrible service from galleria. 5 times now !

Ever sibce galleria Bird and Co has opened, my family and I have always went there for lunch/supper. Mind you, we are appropriately 40 mins away. We go there atleast 4 times a month, spending nothing less than R400. At the start, the service and food was top notch! The last 5 times I have went, it was absolutely horrible. Yes we went back 5 times after every bad experience! We knew all the staff, as well as the previous 3 managers. Management seems to change after every visit. The first incident was we were ignored at the till point to order and stood for a whole 15 mins, second time we ordered food and it came 40 mins later, third time we ordered via the table order QR code and approached the cashier and said we have placed an online order and sitting at table so and so, she acknowledged. We kept going to the till to check how far with the food, A whole hour later we get our food cold because it was done but they forgot. Fourth time, my son spilled the juice all over the table and floor, we asked them to kindly bring a mop as my seat is soaking, we even cleaned up the table and left, the juice on the floor was not attended too ( they were not busy). My final straw with bird and co was on 29th of August 2026. My husband and I went in, scanned the QR code to order and saw a special for 2 pizzas at R199, we approached the cashier and asked can we place this instore she said no online only. Fine placed the order, 10 mins later the cashier comes over with the receipt and says, i dont understand your order. Like what? How can you not understand a simple order as in 2 pizzas and 2 cooldrinks? Am I supposed to be doing their job now? Fine explained to her, she went and came back 5 mins again and says no the pizza was supposed to be 1 traditional and 1 of another kind. So I was like but online they allowed me to select 2 of these kind of pizzas, like I dont understand. Because generally such as debonairs if you have a certain choice of pizzas, it only allows you that kind of pizza to order. Anyway I was already done because a whole 15 mins gone thinking hey our food is getting prepared but theres this whole blunder up already ? Manager comes over and requests me to go show her step by step as to how ive placed my order, now am I special that the online way has something different for my phone Mind you this Zulu women who was apparently management was rude and definitely not manager material. Anyway I told her it's 5 times now im having problems with them and I just want a refund. She said oh its the weekend headoffice is closed. I said fine ill meet you halfway, take down my details, email your headoffice and monday give me my refund. She was absolutely rude gave me this disgusting look went to the till took the cash and handed it to me. No apologies nothing. And walked away