Bad Service at So-Called Four Star Hotel

I booked at Birchwood Hotel for the night and arriving in the dark, the room did not include a map to guide to the facilities. The reception insisted we order a golf cart to get around. The golf cart took on average 30-40 minutes to arrive, after two phone calls. That night it rained and was very cold at the spa so we decided to rather walk to the room in the rain than wait. Because of the poor transport we had a very rushed supper- this was all included in the package we had paid for. The breakfast was terrible. Luke warm beans were available while the toaster and coffee machine were broken. The chef for the egg station did not remain at the station so you had to wait to get anything warm to eat. Even the tea station was a mess, with hotel staff serving themselves first in front of guests. The staff didnt even know where to find a pepper shaker for my egg. The Mwangangi Moonlight Spa was nothing like Sibaya, no hostess to guide you and despite the cold the ladies did not even offer us something warm to drink.