Poor service

<p>I've been a loyal customer for the passed 4 years. Recently however, the quality of service of deteriorated. Firstly, their choice to use the South African Post Office is in itself disappointing considering SAPO's track record. No mention is made of this on their website and I am sure this would influence many people as to whether they will shop on Biovea. My problem is that I've been waiting for nearly two months for two orders to be delivered, well over their stipulated 12 day delivery time. Emails sent via their website are never answered, and a tracking service initially given to me hadn't been updated since August! Biovea has just lost another customer. </p>