Order #***3 - will never support company again

I placed an order on Biovea before 8 am on Thursday 30 April 2015 and immediately paid (also before 8 am) by EFT. I was very patient as it was a long weekend and thus only expected for my order to arrive the following Friday (8/055) as this would give them 6 working days to deliver which is the max amount they promise. Communication is terrible. I have felt in the dark with my order right from the very start. Their order status is primitive not giving you any indication whether they received payment, or what is going on. Suddenly two more items appeared in my order which I didn't order and probably a cause of the delay. I immediately contacted them and they promptly corrected the mistake. My order status was changed to \re-processed"and I still have no idea why and what this truly means. After that days past and still my order was not delivered. Finally got an answer that the item was OUT OF STOCK and was promised it will be ready by 21/05 (16 days later after promising to deliver within 5 days). A day later there still is no change to my order status. They are currently selling these items on their website again even when they still haven't completed my sale. I am very unhappy."""