No delivery and no costomer service

I ordered products on Biovea.se on October 28 with the order number ***0. I chose the delivery with track$trace service as it is free as my order satify the amount. It is alledeged to come in 1-2 days but it has been two weeks and I have not received anything or any phone call from delivery. The track&trace does not provide a trace number which I can track my product but only shows that my order has been \fully shipped"but I do not understand it means its dispatched or somehow received by a delivery branch or what. I tried leaving messages for the costomer service but no one rep****. I called the number on the webpage for costomer service but it cannot be dialed through. Still I don't know if I can receive my product or I can get refund if I cannot receive it."""