More than 3 weeks after order- still no goods!

I placed the order and paid in full on 12 October already - and still have not received my products?! It is now almost a month since placing my order and the full amount has already been deducted from my bank account! This is unacceptable and the worst service I have ever received from any online shopping supplier. <br> Please send me my goods asap. <br> <br> Order Number: ***1 <br> Date of Purchase: 12 October 2015