Items not delivered, refund not received!!!!

<p>I bought some meds from Biovea website on 26th of September and it was shipped 2 days later. I was promised delivery in 2 weeks, but after a month I still did not receive the items. I sent an email to their customer care. The apologised and promised arefund stating that the package was probably ******. They claimed refund was made on the 21st of October but i didn't get it. I sent them another email on 3rd of November and they said they will request the proof of refund from Accounts department and send to me. This was on the 3rd of Nov BUT I STILL DID NOT GET IT!!!</p> <p> </p> <p>I have lost all faith and trust in this company. I should have read all the negative reviews before purchasing from them. All i ask is that they refund my money asap.</p> <p> </p> <p> </p>