Incompetant

I placed an order online (09/03/2015 # ***) that was dispatched on 10/03/2015. I placed my order only once the items I wanted showed in stock so as to avoid any delays. The amount was more than sufficient enough to qualify for free delivery, and I opted for the 1-3 days delivery. After some queries I finally received my parcel on 07/04/2015 (re-dispatched on 01/04/2015) with one item missing There is no indication on the invoices received with the parcel that any product is scheduled to be dispatched separately, the only reason stated on the invoice for the delay being that it was due to postal services. I contacted Daniel in dispatch when I received my parcel on 07/04/2015 and informed him of the shortage, to which he rep**** that it was supposed to be included, but that he will re-dispatch it again the same day. In the email correspondence I have, they claim the shortage was dispatched from a separate warehouse also on 01/04/2015. Then why is it being re-dispatched on 07/04/2015? Written communication proclaims that I will be refunded \as a gesture of good will"and telephonically I was told to expect a duplicate order and to keep it \""as a gesture of good will\"". I still wait!"""