CL
Chante L

1 reviews | Active since Dec 2014

09 Jun 2015, 21:40

Falsely stating product in stock?

I ordered a product on the 28th of May, and at that point it said IN STOCK on the website, once my order went through it said out of stock, assuming I had ordered the last of it. 3 days later they tell me the product is back ordered...why did you say IN STOCK then? <br> <br> They expected the stock by 8 June, although having watched the site, most products from the same brand were expected in 2 days, and that was 2 days ago so they haven't updated the site either. The product I purchased was then stated as out of stock again, making it appear as though they expected the stock, got the stock and are out again, yet Im still waiting and when I ask all they respond with is: We are waiting for stock, it is temporarily back ordered. (order no. ***0)<br> <br> How can you falsely advertise products being in stock and then a customer expects them in the 3-5 working days as stated on the website??<br> <br> I will NOT be ordering from Biovea again. Not impressed with the lack of honesty. <br> Online purchasing is meant to make lives easier, not more frustrating.

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Replies (1)
Biovea
Biovea's reply09 Jun 2015, 22:14
Official
Hello cleonard,

Thank you for your message. We apologise for the delay and inconvenience you have experienced with this order. A representative will get in touch with you right away to make this right. Your satisfaction is our top priority. Thank you again.

Olivia
BIOVEA Customer Service