EXTREMELY FRUSTRATED WITH BIOVEA SERVICE!!
<p>I made a purchase order ********** 8 for supplements from BIOVEA on the 28th of March 2017. I did Not receive the supplements, even though Biovea stated to have shipped it. When I sent them an e-mail on their webpage customer service link, they claimed it could have been ****** enroute to me. They promised to refund my cash. It is the 7th of May 2017 now, and I still haven't received either the supplements or my cash refund. I asked them for proof of the cash refund which they claimed to have done, but up to now they have Not done so. What am getting from BIOVEA is endless bull**** email replies. Am now thinking of using Legal means to see if I can get back my money! </p>
Dear Valued Customer,
Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. We confirm we have processed a full refund back to your account for the missing order. The refund was processed on April 26, 2017 and should appear on your statement very soon. We will also follow up with you via email. Thank you again and please let us know if there is anything else we can do to assist you.
Kind regards,
Olivia
BIOVEA Customer Service
Dear Valued Customer,
Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. We confirm we have processed a full refund back to your account for the missing order. The refund was processed on April 26, 2017 and should appear on your statement very soon. We will also follow up with you via email. Thank you again and please let us know if there is anything else we can do to assist you.
Kind regards,
Olivia
BIOVEA Customer Service
This is a very generic reply that BIOVEA always does whenever someone complains about their bad service. Meanwhile the problem is still there. No product has been received from Biovea and no refund. Biovea keeps saying they have made the refund, but they can't provide me with proof. Sending bull**** email replies on HelloPeter, pretending to be sorry does not make Biovea a genuine company. Please beware everone. BIOVEA IS NOT TO BE TRUSTED..!!
This is a very generic reply that BIOVEA always does whenever someone complains about their bad service. Meanwhile the problem is still there. No product has been received from Biovea and no refund. Biovea keeps saying they have made the refund, but they can't provide me with proof. Sending bull**** email replies on HelloPeter, pretending to be sorry does not make Biovea a genuine company. Please beware everone. BIOVEA IS NOT TO BE TRUSTED..!!