1 reviews | Active since May 2015
Do Not Order products re**** upon
I ordered on the 26th of april 6 products. Upon ordering it showed that all products was in stock. (I ESPECIALLY looked at this, as I rely upon some of the products) On the 27th I recieved confirmation of the order, as the 26th was a sunday. I later that day recieved a email that stated my products was shipped, however it will be separately shipped depending on the availability of the product. This was confusing, as all products was indicated as being in stock. first, 2 of the 6 products was shipped, and later that day, another product. A week later, another. However, the remaining 2 is still on backorder. I have emailed customer seservice to inquire about when this product will be available, and have recieved an automated response ticket nr LTK***X on 7 may..but no feedback.<br> Before sending my complaint the product on back order was still showing as in stock on the website. I have since then checked the website again and is now indicating asbout of stock?? So apparently my complaint was recieved, but no feedback was given as to when this product will be available. I ordered under the believe that I will recieve my product wtjwthin 3-5 days! unacceptable!
Thank you for your message. We apologise for the delay and inconvenience you have experienced with this order. A representative from our shipping facility will get in touch with you right away with more information on the status of your order. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service
Thank you for your message. We apologise for the delay and inconvenience you have experienced with this order. A representative from our shipping facility will get in touch with you right away with more information on the status of your order. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service
