CG
CARA G
1 reviews | Active since Dec 2014
22 Jul 2015, 14:55
Deducting funds twice!
I am most dissatisfied with this company I have placed orders twice with them and both times I have received the same disgusting service. Both times the products were not in stock. Both times they charged me twice for the order first when the order was placed and a second time when the order was dispatched!!! What I am most disappointed about is why are they storing my card details!
Helpful (0)
Replies (1)0
Replies (1)
Biovea's replyOfficial
22 Jul 2015, 17:14Hello carafay,
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced. One of the transactions on your statement is not a charge but an authorisation for that charge. The other transaction is a charge. We have only charged you once, and the authorisation will drop within a few days. A representative will get in touch with you right away with more information. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced. One of the transactions on your statement is not a charge but an authorisation for that charge. The other transaction is a charge. We have only charged you once, and the authorisation will drop within a few days. A representative will get in touch with you right away with more information. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service
Biovea's reply22 Jul 2015, 17:14
Official
Hello carafay,
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced. One of the transactions on your statement is not a charge but an authorisation for that charge. The other transaction is a charge. We have only charged you once, and the authorisation will drop within a few days. A representative will get in touch with you right away with more information. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced. One of the transactions on your statement is not a charge but an authorisation for that charge. The other transaction is a charge. We have only charged you once, and the authorisation will drop within a few days. A representative will get in touch with you right away with more information. Your satisfaction is our top priority. Thank you again.
Olivia
BIOVEA Customer Service