Bad customer service

<p>I am deeply and utterly disgraced with a company that goes by the name of Biovea. I ordered more than 2 months ago, L Citrulline Capsules from them. On placing the order their website says that it will take up to 10 days to get to me. When 11 days went past, I got no parcel. On asking where my parcel is, they said they hadnt received the order, as I had put in the wrong order number. On sorting this out, which took them over 48 -72hrs to tell me the order would be on its way. But here is the catch.... NOT within 10 Days as promised on their website, but a bit more than a month. On the following day, "of the suggested delivery date" , the 2nd time around, I asked where my parcel was....... O dear ---- nobody could find it. But instead of replacing it by sending another parcel, they suggested that would like to give me a refund... Not that the refund would help me in anyway, as this parcel was for a friend who had asked me to sort this out for them........ So you know, their promises turned into their lies, which made my promises turn into my lies..... Not only have they wasted my time and my money, but they have also made me look like a fool..... </p> <p> </p> <p>After much deliberation about getting another parcel from them, they insisted that they must refund me...."As it is Company Policy" ....... I then, gave them my banking details which took between 10 to 15 working days to "refund" my money, as per their emails to me...... I say "refund" , as I am still waiting for it. It has now been almost a month, and still no reflection has shown in my bank account. I sent them an email asking them where my refund was. They responded that I must now go to the bank to ask them to look for that deposit, which will waste my time further. This money should have been in my bank account about a month ago. </p> <p> </p> <p>Should you be reading this, do not, and take heed of my warning, DO NOT BUY FROM BIOVEA!!!! You will only land up with headaches and alot of stress, and still at the end of the day you will have nothing to show for it.</p> <p> </p> <p> </p>