TS
Tarryn S

1 reviews | Active since Feb 2011

31 Mar 2015, 14:53

False Advertising / Dishonest

I followed a link from a website that stated their product was retailing for R295 per bottle. It auto chose Purelife Cleanse tab that said R295 per bottle (save R920) with pictures of the product in the tab. It then took me thru to the screen to put my payment details in, then, without taking me to a Confirmation page of what I was buying and the total price, it went straight off my card for R1626.25 - apparently you need to count how many bottles are in the picture and that is what you are buying!!!. I emailed the same day to cancel, they ignored my email til the next day, then said it was too late, had been shipped. after much back and forth correspondence I was offered the choice of paying 50% discount or international shipping and 15% restock fees. When I told them that I had cancelled immediately, they ignored my requests again. I was told by my bank (who also have done nothing to safeguard me as a consumer and will also be HelloPeter'd) that this happens often with this company. I think that something should be done about this by some sort of advertising board.

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