Biotrim Labs is a bunch of Lies and they ***** your money

Good Day

My mother has been suffering from arthritis since the beginning of 2019, this winter has been really bad. She has been in and out hospital due to the arthritis just to manage the pain until I did some research regarding medication that can be used. I then found Pharma Flex I read lots of reviews about this product and just thought my mom would be so much better having this product. I was a bit concerned about ordering this product as you could only order online but nevertheless I just thought my needs this product just to make her life more comfortable. I then ordered on the 31st August 2019 and received an email from Biotrim Lab on the 1st of October 2019 to state the product has been dispatched. I then awaited, telling my mom about this product and telling her its almost here she just need to hold out a little with the pain. I did enquires - please see email to Biotrim Labs below - From: ***lene Lakay Sent: Friday, 11 October 2019 13:17 To: *** <***> Subject: Awaiting my order Good Day

I have replaced an order on the 31 August 2019 and still awaiting delivery. I have done a follow up on the 25 September and it was said that the order is on it's way to me. It's the 11 October and nothing yet.

No correspondence as to where the order is up today, I would like a refund as I don't think this will reach me.

I will be commenting on all your social media platform to state that people must not order as the will not reach them.

My order number is B***C6C56BF***BB Shipment number ASL***1ZA*** I need answer, I will report this on all your social media platforms.

Kind Regards ***lene

Please see Biotrim Lab reply below - From: BioTrim Support <***> Sent: Friday, 11 October 2019 13:17 To: *** <***> Subject: Re: Awaiting my order ***PLEASE DO NOT REPLY TO THIS EMAIL***

Thank you for your email inquiry. This account is an auto-responder service so please do not respond to this email because you will not receive a response. If you need further assistance, please contact the appropriate department below.

Where is my product? All orders are processed the next business/working day. But since we ship internationally, please allow 10-14 business/working days to receive your product. Due to the holiday season, we are experiencing higher order volume which may further delay your delivery another 5-7 business/working days. If it has not been at least 4 weeks since your order was placed, please do not contact customer support as there will be nothing we can do for you at that time. However, if 4 weeks have passed and you still have not received your order, please email us at ***. There is a problem with my payment, what should I do? All issues involving billing or payment should be directed to ***. What are the ingredients? How much should I take? We offer a variety of products for various needs. Information about each product can be found here: http://biotrimlabs.com/contact. I have other questions about your products, where should I go? Please refer to our company website (http://biotrimlabs.com/contact). This website will answer most, if not all, your general questions about our products. Regards, BioTrim Labs Support

From: *** Sent: Friday, October 11, 2019 9:03:17 PM To: *** Subject: Re: Fw: Awaiting my order (#49000-EE467) Dear Customer,

"Thank you for your inquiry and your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience. Following the placement of an order, products are usually received within 14 to 21 business days.

Below is the shipping address we have in your customer file:

23 L........... D........... Bellville Bellville Western Cape 7532 ZA

Please kindly confirm if it is correct. If it is incorrect, we will update your information and resend an order to you immediately. "

Kind Regards, BioTrim Labs Support

___________________________________________________ Your initial message :

11-Oct-2019 07:26:57:

***lene Lakay

I then rep**** that the address is correct.

And then every time I do a follow up it get said that they are dispatching a new batch.

I DON'T WANT A NEW BATCH I WANT MY MONEY AS I WORK HARD FOR IT, YOU AS BIOTRIM LAB COMES ALONG AND TAKE IT UNDER FALSE PRETENDS.

PEOPLE IS PURCHASING PRODUCTS FROM YOU TO MAKE THEIR LIVES A LITTLE EASIER BY PURCHASING THE PRODUCT FROM YOU.