Bad Service and Delayed Communication

I am desperately unhappy and wasted so much time and money.

I purchased my Bionic in January 2022.

End of December 2023 It wasn't heating and I emailed them on 3rd January 2024 as it was still under warranty. I received no correspondence after which I emailed them again on 19 January and still received no correspondence from Luwayne. On the 22 January I made contact with Luwayne and explained that the Bionic wasn't heating.

I had arranged with a courier company to deliver the item to their premises on the 9 April 2024.

With many follow-ups the item was ready and I had arranged with the courier company to collect on the 24 May 2024.

I was totally in shock regarding the condition when I did receive it back from them. It had many scratches on it and the plates itself has quite a bit of movement and rusty. I am way too scared to see if it works incase it blows whilst I'm plugging it in.

I immediately made contact with Togieda and explained my disappointment and she informed me that she will have a word with the technician and will revert back to me which she did. Only to be informed that i needed to arrange my own courier to send it back to them that which I refused as they messed up my Bionic.

She promised me on the on the 25 June 2024 that the technician will collect it from me and to date I never heard from her.

It's going on for almost 8 months and I still cannot make use of the product.

I would never purchase this make again and would appreciate a refund relating to this matter urgently.