TN
Tertia Naude'
1 reviews | Active since May 2012
03 Jun 2022, 11:37
Best product, best service.
One of the best customer experiences I have ever had. I emailed Biogen and dealt with Ashley (unfortunately do not have her surname) with regards to a faulty product and explained that I know its a very good gym glove, but that mine had a bit of a problem. Without any hesitation I was offered a new pair and apologized to about the ones I bought. Not that an apology was necessary, I can understand that sometimes small problems can slip thru. Thank you Biogen, I can see why you are one of the top products out there.
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Biogen's replyOfficial
09 Oct 2023, 10:11Thank you for taking the time to share your experience with us. We’re thrilled to hear that Ashley was able to assist you with your faulty product and that you had a positive experience with our customer service team. At Biogen, we strive to provide the best possible service to our customers, and we’re glad to hear that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future.
Biogen's reply09 Oct 2023, 10:11
Official
Thank you for taking the time to share your experience with us. We’re thrilled to hear that Ashley was able to assist you with your faulty product and that you had a positive experience with our customer service team. At Biogen, we strive to provide the best possible service to our customers, and we’re glad to hear that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future.