Poor customer service received from waitress

On Friday 29 August 2025 myself and three others visited Vinny's @ Bingo Royale Casino Cleary Park Shopping centre Port Elizabeth. On arrival we sat down at a table but did not feel welcome the minute we walked at the time it was only the one colored lady around in her 40s maybe apologies for not remembering the name who came to wipe the table we told her we waiting for more people to join us however she did not even bring menu's. 5 min later I asked her to bring us some menu's which she did but her attitude towards us already made us feel unwelcome. The rest of the guest then joined we proceeded to order drinks of which we asked which flavors of juice they served and she rolled her eyes as if we asked a dumb question. I ordered a milkshake which she again rolled her eyes and said we don't have she then proceeded to take the order and walked away coming back after 5 min not remembering the 4 items of food we ordered 2 pizza's, a chicken schnitzel and hake and chips she had already forgotten the order so we repeated it back. She then brought drinks and we asked for ice and she responded oh no I'm going to have to go to the bar now for ice basically saying it's too much effort. She then served another table 10min minutes later who ordered wine which required ice which they did eventually fetch and served the customer I then had to call her to ask her to bring us ice please so she did. Our food eventually came she didn't offer condiments or ever return to ask if we were happy with our meals and if everything was correct. As we were eating more tables came in of which she served two other tables with milkshakes after telling me "we don't have" she was clearly to lazy to make it. I was disgusted by my entire experience here just because of the service we received. Wrong industry she's in staff needs extensive customer service training! The problem is they want to treat people according to the location of the restaurant! We have to raise our concern treat our people better you not doing us a favor or providing a free service we pay to dine there so treat us like paying customers. And I will be back to speak to the management and follow up on this review.