Pathetic service delivered by waitress (Nonelwa Mjali) at the Mthatha Plaza Bingo Royale Casino Restaurant

Pathetic service delivered by waitress (Nonelwa Mjali) at the Mthatha Plaza Bingo Royale Casino Restaurant.

A waitress by the name of Nonelwa Mjali gave such despicable service while serving us (my sister & i) yesterday. The last she visited the table was after giving us our order, whether or not we needed anything else during the course of our meal,she couldn't care less.

We ate, funished and were stuck with our dirty plates on this small table while uncomfortably sipping through our drinks because of very limited table space.

Pacing up and down Nonelwa (waitress) at this non busy restaurant would glance at us, but to my surprise saw no need to come remove the plates, yet i assume she still expected some gratitude~ for what i call pathetic service!

After a while a lady who apparently was the floor manager on duty had to tell another waitress to come remove/clear our table. Grumpy as hell, she comes and just removes one plate and leaves another when we had even put both plates on the side of the table to show that WE ARE DONE. She does not even bother herself to ask...ASTOUNDING!

Until i really lost my so tested patience, and called the floor manager to express my frustration!

I had blacklisted the restaurant already in my mind, and told myself that this unpleasant experience has got to be known by many people so that the restaurant management if they care enough takes notice and improves by providing intense training to their *********** staff who evidently are clueless what service is, and who have conveyed zero business interest anyway, yet if the very restaurant could close due to no business,they would find themselves jobless.

But THANK YOU to the floor manager on duty ZINTLE MBINYASHE who's handled the situation quite well, if it wasn't for people like her many more other customers would suffer, as i noticed change even with other customers who entered to dine. So the customers would receive menu's timeously and were given the service they deserved!

Well done Zintle for saving the name of the restaurant, hope they recognise your valuable input to the business!